OnOff Beauty Shipping Policy
SHIPPING INFORMATION
Where are the products coming from?
Most of our items are traded from our warehouses in China and other countries involving the United States that distribute few items. Sometimes your purchase may come in separate packages at several times.
What places do you send products to and how much does it cost?
We present worldwide transportation all over the world. (Please notice that we do not export to Alaska, Hawaii, or peripheral islands.) The product cost does not contain shipping charges. The online system will make a shipping fee for your purchase.
How long does delivery take?
We export everywhere in the world so it depends on your country of residence, also our merchandise is shipped from different warehouses. We aspire to make sure you will receive your items as soon as possible so we prepare packages between Monday and Friday. Orders will be prepared within 2-3 business days from the date you order. Shipping starts the next day after the processing day. Please be aware that we don't send on weekends. Based on our research on delivering more than 50,000 orders, normally it may take from 10 - 40 days. This is profoundly based on the customs and import system in your country. Following are the most usual time frames for your region:
Location Estimated Shipping TimeThe United States 8 - 25 days
Canada, Europe, Middle East 10 - 35 days
Australia, New Zealand 10 - 45 days
Mexico, Central America, South America 10 - 60 days
You will get a verification email after ordering an item and another email following the shipping process. The next one will include the tracking report and some guidance on how to track your package. The complete time it takes to get your order is explained here:
The entire period is the total of the processing time and the trucking time.
Processing time = the duration between when you arrange an order and when we send it;
Shipping time = the duration between when your purchase has been shipped and the time you receive it;
The entire shipment time is measured from the time your order is arranged until the time it is transported to you. The entire delivery time is divided into processing time and transportation time.
Processing time: The time that is required to prepare your items to send from our warehouse. This involves providing your items, delivering essence checks, and preparing for shipment.
Shipping time: The period for your item to progress from our warehouse to your address.
Announcement: The transportation times stated above refer to the predicted times of business days that the shipload will get after an order has been sent. Business days do not involve Saturday/Sunday and any public holidays. These approximations are based on normal conditions and are not a guarantee of transportation times. We are not responsible for the omissions or obstructions in delivery time. These events include natural disasters, bad weather, war, and any other event exceeding our control, such as public holidays and systems problems. The transportation charges of DHL Express and FedEx Ground may differ according to the delivery zone and ZIP code, and therefore small mismatch may appear among the charges presented on the product page and the shopping cart. The expected delivery time may additionally change according to your place and the expert position of your order. If you need any additional information or help, please do not wait to communicate with us.
Why are my orders sent in Several Packs?
If you order a multi-item purchase, each item may be sent from a separate international warehouse. We choose the best place to ship that will deliver the product to you sooner. Sometimes your custom product may be popular and not available at the moment, so we will resend the product to you as soon as it is available. Our goal is to get the available products to you faster and without delay.
When will the ordered product be delivered to me?
Purchases are sent straight from any of our many national & international warehouses and they will perform everything they can to arrange your order as fast as possible! Based on the reputation of our suggestions, please acknowledge an estimated 1-5 weeks for your order to enter the USA (differs from goods to goods). Different countries can take an expected 1-6 weeks (differs from goods to goods) based on length of traveling and systems. Please remark that because of the extreme universality of our suggestions, these are only guesstimates.
What happens if my orders fail and I do not receive them?
Every order is sent with guaranteed shipping and approach. If an order is stuck in the way, sent back, or even missed throughout the transportation process, we apologize! The carrier service is out of our authority. Yet, in situations like this, due to insurance, we will give you a new package with more responsive shipping and complete tracking, if feasible. Please check our return and refund policy for when these might apply to shipping situations.
Am I supposed to pay for customs and taxes?
The charges revealed on our site imply tax-free in USD. It indicates that you may be accountable to pay for services and taxes as you get your order. Import charges, services, and related customs fees may be imposed once your order comes to its destination. That is managed by your local customs office. The amount of these prices and taxes are your liability and will not be supported by us. We are not answerable for setbacks caused by the customs office in your country. For more information on the charges, please contact your local customs office.
OnOff Beauty.